|
|
Post by gninnam on Mar 7, 2023 16:56:48 GMT
Just thought I would let you know about the brilliant customer service given by SoundCare. I have been using their SuperSpikes for some time on my Jenna floorstanding speakers with good results. The other month when I took them to Jason's when I got them back at home I noticed that one of the spikes was missing its footer (these are held on with a plastic cup). I sent an email to them asking if they sell the footers individually. The response I got was to send them a picture of the issue which I did, they then informed me that they would send a footer and the plastic cup FOC  A week later it arrived (they are based in Norway). Excellent service and the product is good too |
|
Bigman80
Grandmaster
AA Founding Member & Bigbottle Audio Creator
Posts: 16,117
|
Post by Bigman80 on Mar 7, 2023 18:40:33 GMT
Just thought I would let you know about the brilliant customer service given by SoundCare. I have been using their SuperSpikes for some time on my Jenna floorstanding speakers with good results. The other month when I took them to Jason's when I got them back at home I noticed that one of the spikes was missing its footer (these are held on with a plastic cup). I sent an email to them asking if they sell the footers individually. The response I got was to send them a picture of the issue which I did, they then informed me that they would send a footer and the plastic cup FOC A week later it arrived (they are based in Norway). Excellent service and the product is good too That's excellent service! Top marks! |
|
|
|
Post by robbiegong on Mar 7, 2023 20:30:32 GMT
Just thought I would let you know about the brilliant customer service given by SoundCare. I have been using their SuperSpikes for some time on my Jenna floorstanding speakers with good results. The other month when I took them to Jason's when I got them back at home I noticed that one of the spikes was missing its footer (these are held on with a plastic cup). I sent an email to them asking if they sell the footers individually. The response I got was to send them a picture of the issue which I did, they then informed me that they would send a footer and the plastic cup FOC A week later it arrived (they are based in Norway). Excellent service and the product is good too Been using their SuperSpikes under floorstanders for years, which are excellent, especially considering what the 'fancy jobby' options can cost - glad to here of this excellent service too. |
|
Arke
Moderator
Posts: 1,018
|
Post by Arke on Mar 7, 2023 20:43:23 GMT
That is fantastic news Andy.
I haven't spotted the missing parts here, so I wonder where they went... Mysterious.
Oli came over last week and now I can't find the Vaders!
|
|
|
|
Post by gninnam on Mar 8, 2023 18:32:50 GMT
That is fantastic news Andy. I haven't spotted the missing parts here, so I wonder where they went... Mysterious. Oli came over last week and now I can't find the Vaders! I have heard that your house is a form of black hole (or Oli is a master thief.....) |
|
